BankCare™ is a collection of Managed Services provided by Northstar Technologies that form a comprehensive suite of solutions in the areas of Managed Voice, Video, Data and Security Services. This customized support and monitoring solution is designed to provide the critical expertise required to manage and resolve any system faults, with service incidents managed from notification to resolution. This service model supplements your in-house staff to help maintain system operations and performance levels.
BankCare™ assists you in maximizing your return on investment by providing:
- Network Administration and Monitoring of Key Performance Indicators on Voice, Video, Data and Security devices in your network – The NOC can proactively identify and re-mediate device faults in advance of possible failure. For the most critical events, Northstar Technologies will notify the customer within written Service Level Objective parameters for total customer support.
- Virtual CIO – BankCare™ includes the designation of a virtual CIO to your account. They will meet with your enterprise on a regular basis for on-going consultation and feedback on the performance and optimization of your system.
- Support – Incident Support (Remote and Onsite Engineer) – Our engineers know your network and support the network solution, not just the device which will save you time and effort. Our experts manage escalations to the manufacturer level and incidents are handled from notification to resolution.
- Compliance – Whether it be around business continuity preparation or solutions, policy and procedural review, GLBA assurance, vulnerability or IT risk assessments, Northstar Technologies can ensure you are ready for your next examination.
Click on the options on the left to see more details about what is included in each service.